Cindy, I wanted to let you and Tom know how appreciative I was with your service. Although, the “process” did not go all the way through [house sold before HIT placed a Caretaker], it was reassuring to know that I had the option to have someone in my home until it sold.
You were both so professional, understanding, and helpful as well as patient in explaining everything to me. Had it not sold, I would have definitely looked forward to working with you in the interim. You have a great organization and great people working there. I thank you both very much.